Customer Success Manager
About Us…
Clinic to Cloud is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences. Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient.
Our customer base is growing rapidly and so too our Customer Success Team. We're looking for another team member to join this young, progressive, dynamic team. If you want to grow your career in Customer Success and SaaS, there is no hotter company in the med-tech space right now!
As the Customer Success Manager, you will champion the value of our platform whilst helping clinicians, practitioners and their staff to better manage their patient relationships and business operations. Outside of technology support, you will also be the day-to-day contact for our customers.
About You…
We love individuality and we are looking for fun-loving people people (not a typo!) with high energy, technological aptitude and self-motivation. Your outstanding communication skills, enthusiasm and a love of fast moving technology-focused environments will tick our boxes. Plus, your desire to be part of a team that is growing.
You will have 2+ years in a Customer Success or customer-facing role and an appetite for customer satisfaction. A healthy understanding of the medical or healthcare industry will be an advantage.
Together we will…
Apply now (with a cover letter) to be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. You'll be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!
Please note that due to the high volume of applications received only short-listed candidates will be contacted.
Only candidates that are eligible to work in Australia will be considered.
Customer Success Manager
About Us…
Clinic to Cloud is a secure, scalable Medical Practice Management Platform that optimizes practice operations, improves financial performance and delivers better patient experiences. Designed for today's in-demand health professional, we power a mobile-enabled, connected care ecosystem that frees up time to focus on what is most important: the patient.
Our customer base is growing rapidly and so too our Customer Success Team. We're looking for another team member to join this young, progressive, dynamic team. If you want to grow your career in Customer Success and SaaS, there is no hotter company in the med-tech space right now!
As the Customer Success Manager, you will champion the value of our platform whilst helping clinicians, practitioners and their staff to better manage their patient relationships and business operations. Outside of technology support, you will also be the day-to-day contact for our customers.
About You…
We love individuality and we are looking for fun-loving people people (not a typo!) with high energy, technological aptitude and self-motivation. Your outstanding communication skills, enthusiasm and a love of fast moving technology-focused environments will tick our boxes. Plus, your desire to be part of a team that is growing.
You will have 2+ years in a Customer Success or customer-facing role and an appetite for customer satisfaction. A healthy understanding of the medical or healthcare industry will be an advantage.
Together we will…
- delight our clients with our outstanding customer service at every interaction.
- ensure customers are utilising the technology to its fullest potential and finding value at every turn.
- troubleshoot customer issues, escalate where needed, and follow-up promptly.
- be leading advocates for our products and services
- educate and support our clients on best practices whilst inspiring them to think strategically about how we can support their business and patient needs.
- Identify and deliver on opportunities to cross-sell and upsell additional products, modules and training.
- keep track of the license utilisation of customers, including a quarterly audit.
- maintain financial elements of the relationship (payment schedules, contracts, etc.).
- manage the new-customer handover from sales to customer success.
- run detailed on-boarding and project management of the implementation, ensuring go-live is delivered on time and to spec.
- provide detailed, scheduled and comprehensive user training.
- maintain a positive communication style and leadership within the development organisation.
Apply now (with a cover letter) to be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. You'll be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!
Please note that due to the high volume of applications received only short-listed candidates will be contacted.
Only candidates that are eligible to work in Australia will be considered.
